Privacy Policy

This Privacy Policy explains how Dunn & Phillips, P.C. (“the firm,” “we,” or “us”) handles information in connection with this website. It applies to this site only, not to any separate service, social media profile, or third-party website we may link to. By using this site, you agree to the practices described here.

Information we collect

Information you give us. If you complete the consultation request form, or contact us by email or phone, we receive the information you choose to provide, such as your name, email address, telephone number, preferred language, and a general description of your matter. Please share only general information through the form; do not send confidential, sensitive, or time-sensitive details before an attorney-client relationship has been established.

Our consultation form is provided through Microsoft Forms. When you submit it, your responses are transmitted to and stored by Microsoft on our behalf, subject to Microsoft’s privacy terms, and then made available to the firm so we can respond to you.

Information collected automatically. We use Google Analytics, loaded through Google Tag Manager, to understand how visitors use the site (for example, which pages are viewed and general location). This information is collected through cookies and similar identifiers, is used in aggregate to maintain and improve the site, and is not used to serve advertising to you. We do not run our own advertising on this site. Our hosting and content-delivery providers may also keep standard server logs (such as IP address, browser type, and pages requested) to deliver the site and protect it against abuse, and other third-party features we embed (described below) may collect limited technical information when they load.

Cookies and similar technologies

We use a small amount of browser storage for what the site needs to work, for example to remember your chosen language, and analytics cookies (through Google Tag Manager and Google Analytics) to measure how the site is used. Some embedded third-party services (the consultation form, maps) may set their own cookies when you load them. We do not use cookies to serve advertising to you. For details and how to control them, see our Cookie Notice.

Third-party services we use

To run this site we rely on a small number of reputable third-party services. Each handles data under its own privacy policy:

• Microsoft Forms (our consultation form) – Microsoft Privacy Statement.
• Google Tag Manager and Google Analytics (site analytics), Google Translate (optional machine translation), and Google Fonts (typography) – Google Privacy Policy.
• Map tiles for our office maps, served from OpenStreetMap contributors – OSMF Privacy Policy.

How we use information

• To respond to your inquiry and provide legal services you request;
• To operate, maintain, and improve this website;
• To comply with our legal and professional responsibilities, including the Massachusetts Rules of Professional Conduct.

How we share information

We do not sell or rent your information. We share it only with the service providers that help us operate the site (such as Microsoft, above), and only as needed for that purpose, or where required by law, court order, or our professional obligations. Information you send before an attorney-client relationship is established is handled consistently with our professional obligations and is not, by itself, treated as creating such a relationship.

How long we keep it

We keep inquiry information for as long as needed to respond to you and for our ordinary business and record-keeping purposes. Information that becomes part of a client file is retained in accordance with our professional obligations.

Security

We take reasonable measures to protect information submitted through this site. No method of transmission or storage is completely secure, however, so please do not send confidential or sensitive information through the form or by unencrypted email.

Children

This site is intended for adults and is not directed to children. We do not knowingly collect information from children.

Your choices

You may ask us to access, correct, or delete the information you submitted, and you may opt out of further communications at any time. You can control cookies through your browser, as described in our Cookie Notice, and you can opt out of Google Analytics using Google’s opt-out browser add-on. To make a request, contact us using the details below.

Links to other sites

Our site may link to websites we do not control. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above.

Contact us

If you have questions about this policy or your information, contact us at:

• Email: Show email
• Phone: (413) 787-9955
• Mail: Dunn & Phillips, P.C., 185 Belmont Avenue, Springfield, MA 01108